Appointments

Appointment Summary

If you are ill and have to see a GP whether in the morning or afternoon, you will be seen at Peaseway Medical Centre.

To Make an Appointment

Changes to Morning Appointments – we have changed the system for morning appointments. We no longer offer a “drop in “ service.

Instead patients should telephone (or call in) and they will be given an appointment time to see a GP.

More information about Morning Appointments

For an afternoon appointment you may need to request an EMERGENCY appointment.

More information about Afternoon Appointments

For none urgent meetings with a GP, Nurse Practitioner or Nurse you can always make an appointment for a future day and time but just occasionally we restrict the booking of certain days appointments due to staff shortages. You may then be asked to phone after 11.00am on that day.

Extended Opening Hours

For your convenience there are at least 10 GP appointments available every Monday and Wednesday evenings after 6.00pm.

Commencing 11th January nurse appointments are also available after 6.00pm on Mondays and Wednesdays.

This service is predominantly provided for patients who find it difficult to attend the surgery during normal opening hours.

Appointment System

The Department of Health target is for 100% of patients to be able to access a health care professional” within 24 hours and a GP (not necessarily the one of choice) within 48 hours.

At The Peaseway Medical Centre there are:

• 6 GP’s,
• 4 GP Registrars (trainee GP’s who are qualified doctors) 
• 3 Nurse Practitioners (who are specially qualified nurses who can prescribe and refer you to hospital if necessary). 
• We also have a number of nurses and health care assistants (HCA’s) who can be on duty to see patients mornings, afternoons and during the evening every day.  (We do not open on Bank Holidays or at Weekends).

If you are a registered patient you can be seen by any of the above clinicians – you do not need to ask to see ‘your’ GP.

Please make an appropriate request.  If a nurse can deal with your problem then please do not try to see a GP.  If in doubt please ask for help – and remember, advice can often be obtained over the telephone.

Telephone Consultations

Telephone consultations are increasingly important to our way of working here at Peaseway.

We realise that people sometimes just want to discuss something but don't always want to take a half-day or day off from a busy work life, or to have the problems of arranging assistance with caring for family at home whilst coming in to see us.

With this in mind all of the Doctors and nurses at Peaseway will be delighted to contact you by telephone to discuss problems. Some people have used this facility whilst at work as well as from home.

Essentially, if we can possibly help we will do our very best for you.

Mostly we will call at the end of surgery times and we endeavour to return your call as quickly as possible. Specific time request will be entertained when possible but please try to keep as open a timescale as possible.

Try it and see - it may be just the thing to save you some precious time!

Home Visits

The doctors would appreciate your co-operation if you could try to attend surgery.  Please remember that home visits will only be for patients who are too frail or infirm to attend a routine appointment.

Please give the doctor notice before 11.00am if the visit is required on the same day, except in cases of emergency.  From 12 noon until 6.00pm there is an emergency doctor available at the surgery.  From 6.00pm until 8.00am, emergency cover is provided by the Urgent Care Centre at Bishop Auckland General Hospital.

THIS COVER INCLUDES WEEKENDS AND BANK HOLIDAYS AND CAN BE CONTACTED VIA THE SURGERY ON 0844 477 3002 IN THE EVENT OF AN EMERGENCY.

Please bear in mind that your doctor’s time is precious.  It is preferable that consultations take place in the surgery where diagnostic facilities are ideal.