Appointments

Urgent appointments

For urgent or acute issues that cannot wait for a routine appointment, we offer same-day telephone consultations with a GP. To request a call back, please contact us by phone when lines open at 8am 01325 528 000. We will ask you for a brief description of the problem, as the calls are triaged by order of urgency. The doctor will assess your situation over the phone and, if necessary, arrange for you to be seen in person.

Routine appointments

For more flexibility, book at a convenient time or see your preferred clinician, routine appointments are best. We typically offer a telephone consultation first, as they are more accessible, efficient and often result in shorter waiting times. Many health-related problems can be safely managed over the phone. Face-to-face appointments are reserved for matters that require a physical examination, which will be determined by the doctor.

e-Consults

This is an online form that you complete to request advice or treatment from your GP. e-Consult slots are available from 8:00 am each morning and the link to submit one can be found on our website or the NHS app. There is a limit to how many we can manage each day, so you may have to retry the following morning if we have reached our capacity. We typically respond within 48 hours, but please allow up to 72 hours.

fill out an e-Consult

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

Choosing the right member of our team is essential to getting you the best care possible, so when booking, we may ask you for some details regarding the problem. This will help us to determine the healthcare professional that is most appropriate, for you.

Please notify us prior to your appointment if you have any specific needs, so we can accommodate accordingly. We are also able to facilitate your consultation by phone, video, text or email should you prefer an alternative to a face-to-face appointment.

Cancelling or changing an appointment

Appointments can be booked through several methods. The quickest way to book is through the NHS app or SystmOnline . Alternatively, if you don’t have access, you can call us and a member of our admin team will help ensure you are seen by the clinician, best suited to your needs.

If you need to amend your appointment, you can do it through the NHS app or System Online. You can also contact us by phone and speak with a member of our team, who will assist you with your request.

We kindly request that if you are unable to make your scheduled appointment, please contact us as soon as possible so we are able to offer the slot to another patient. If you do not attend your visit at the surgery, it will be recorded as a DNA (Did Not Attend).

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on
• reply CANCEL to your appointment reminder text message

If you need help with your appointment

Please inform us:

• if there is a specific doctor, nurse or other health professional you would prefer to speak with
• if you would prefer to consult with the doctor or nurse by phone, video call, text or email
• if you require an interpreter
• if you have any other access or communication needs

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Home visits

Our home visit service is reserved for housebound and elderly patients. If you or someone you care for requires a home visit, please call 01325 528 000 before 11:00 am.