We expect patients to attend their appointments on time or give the practice adequate notice that they wish to cancel. Persistent non-attenders may be removed from the practice list.
If more than one member of the family needs to be seen please make sure that this is known at the time of making an appointment.
Courtesy must be shown to all the staff at the practice at all times.
Do not expect non-emergency requests to be dealt with immediately, e.g. repeat prescriptions need 48 hours advance notice no matter what the circumstances.