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Helping to Build a Stronger Community

If you require regular prescriptions, details of your repeat medication are on your computerised medical record.  You are advised to give at least 72 hours notice when ordering repeat prescriptions to allow for your prescription to be signed and issued.

The pharmacy you have chosen to use may also need a further 24 hours to issue your prescription. 

It is the patients responsibility to make sure they do not run out of medication, order when you are on your last week of supply.

Please help staff, to help you by re-ordering your prescription online from your most recent repeat slip. If you have forgotten your password or do not have online access please ask at reception or register on the NHS App. (same App used for Covid passports)

 Most  of our prescriptions are sent electronically to your preferred pharmacy. To nominate a pharmacy of your choice inform a member of staff or use the NHS app. or our online services.  

This service is provided by:

Boots - Newton Aycliffe

The Village  Pharmacy - Woodham
Newton pharmacy 
Bewick Pharmacy
Neville Pharmacy
Tesco - Newton Aycliffe

All prescriptions are now sent directly to the chemist electronically.

How to Request a Repeat Prescription

If you require regular prescriptions details will be kept on our computer. You are able to request repeat prescriptions from this list of regular medicines by any of the following methods:

  • By using our quick Internet Repeat Prescriptions Ordering Service. 

  • By telephoning the surgery (01325 528 000) between 10am - 12pm and 2pm - 4pm only . If you are housebound or over 75 years of age you will be directed to speak to a member of staff who will assist you. 

  • By putting your repeat request slip in the letter box provided in the entrance to the surgery at any time

You are advised to allow at least 72 hours notice when ordering repeat prescriptions to allow for the script to be issued. Your nominated pharmacy may also need a further 24 hours to process your prescription. Sometimes you may be asked to see a doctor before a repeat prescription can be issued. This is routine and very important for your health and safety. Do not delay in arranging an appointment.

You must not  order repeat prescriptions too early, as this is carefully monitored and a script will not be issued. If the need is for a holiday, or other travel, we can make an occasional exception and you must inform of this when requesting medications.

We would advise not to completely run out of any medication before re-ordering, remember it is your responsibility to order your medication, usually when you are down to your last weeks supply.

 Electronic Prescribing Service

All prescriptions are now sent electronically saving time and unnecessary journeys to and from the surgery. These videos explain how the system works:

Prescriptions for the Elderly and Housebound
For those Elderly & Housebound patients who may prefer to speak with a member of staff we will accept their calls.​​
Electronic Repeat Dispensing

We encourage patients with  regular repeat medication to use Electronic Repeat Dispensing where we are able to send batches of repeat prescriptions to the pharmacy, so they are available without you needing to contact the  surgery each time. Please ask a member of staff for more information.


Why not synchronise your medication?

The aim is to order all of your medication at the same time, rather than different times throughout the month.

It saves time for you, your doctor and your pharmacist. Medication is less likely to be wasted and you are more likely to remember to take it.

When is not a good time to synchronise?

If your doctor is in the process of adjusting your medication or starting you on new medication he/she may prescribe smaller amounts of something. It is best to wait for your medication regime to be stable before you synchronise.

Why does repeat medication “go out of sync”?

This happens if medication is packaged in different amounts. For example, some tablets come in packets of 28 and others 30. Sometimes you may stop taking one or more of your medications for a short period.

I sometimes get a “back log” of medication, what shall I do with it?

If you are still taking the medication, check the expiry date and if it is in date, use it up and stop ordering temporarily. If it has expired take it back to the pharmacy.

Some people will not need all their medication each month. Common examples include painkillers, laxatives, warfarin and inhalers. Please do not request a prescription if you do not need it. If a pharmacist orders for you, please ask them to check with you before they order.

Ordering “on-line“ via the NHS app is recommended as the most reliable and safest way to order. It also saves our reception staff time, freeing them up to do other things like answer the telephone and deal with more complex problems. Please ask reception or your doctor to help you to register for online access.

So how do I synchronise my repeat prescriptions? (click HERE  for the form)

Please complete our simple form when you next need to request an item. Your doctor will issue a “one off” prescription of the tablets you need to synchronise all your medication to within a day or two. Please click HERE above to fill in the form and send it back via email to or print this form and when you have filled it in, hand it in at reception , the form is also available at reception just ask.

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